1. Log into My PreSonus.com.
  2. Click on "My Products" to show your registered PreSonus products.
  3. Click on "Hardware" to display every hardware product that you have registered.
  4. Click on the SW5E AVB switch that you would like to update.
  5. Click on "Get Latest Firmware."
  6. From the instructional pop-up window, click "Download SW5E AVB Switch Fimware" (Note: Firmware version will vary).
  7. Once the firmware file has downloaded to your computer, open the .zip file:

macOS: Double-click to open the .zip file

WIN: Right-click on the .zip file and select "Extract All."

  1. Connect your SW5E to your computer using an Ethernet cable. Only one PreSonus AVB device can be connected during a firmware update. Disconnect all other devices from your SW5E switch.
  2. Open you System Preferences and turn Wi-Fi off from the Network setting menu.
  3. Launch a web browser and enter "" in the address bar. Press Enter.
  4. The SW5E Web Management Portal will open in your browser.
  5. Click the "Choose File" button to select the firmware update file you've downloaded onto your computer.
  6. Click "Open" and then click "Submit"
  7. A new webpage will load. Wait 10 seconds, then click the back button on your browser.
  8. Your SW5E is up to date!